Get In Touch
+86 19528412023
dengyun@dengyunco.com
No. 88 North Wenhua Road, Liuwa Village, Dusi Town, Dengzhou City, Nanyang City, Henan Province, China
Frequently Asked Question!
Yes, all our instruments comply with international standards and hold authoritative certifications like CE and ISO 9001. Each instrument comes with complete certification documents and test reports before delivery, ensuring smooth customs inspection and local regulatory approval in the target market. For specific national/regional certification needs (e.g., UL, CSA), please inform us in advance, and we will provide relevant support.
Yes, we have a professional R&D and engineering team that can provide personalized services such as instrument parameter adjustment, function upgrading or customized design according to your specific experimental scenarios, testing indicators and other needs.
The delivery time for conventional standard instruments is 7-30 working days; the delivery time for customized instruments or bulk orders shall be subject to the contract agreement. We can recommend the optimal logistics plan for you based on your order quantity, time requirements and target country, and provide full-process logistics tracking services.
We support a variety of payment methods in line with foreign trade practices to ensure the capital security of both parties: PayPal, XTransfer, Telegraphic Transfer (T/T), Letter of Credit (L/C). The specific payment method can be determined through negotiation during order discussion, and we will provide clear payment guidelines.
All our laboratory instruments come with a 12-month global warranty period (subject to specific product models; the warranty period for core components can be extended). If a malfunction occurs due to product quality issues during the warranty period, we will provide free maintenance services or replace damaged components.
Yes. We provide sample services to help you verify product suitability: 1) Standard instrument samples: Sample fee (deductible from bulk orders) and shipping costs are required; 2) Customized samples: R&D and production fees must be paid first. We can also conduct targeted testing according to the standards you provide and issue detailed test reports. For sample or testing needs, please contact customer service directly.